Re: Lost SSO Administrator and Master Password

if SSO password ( admini@system-domain ) needs to be reset, please execute below query on RSA database:

UPDATE

[dbo].[IMS_PRINCIPAL]

SET

[PASSWORD] = '{SSHA256}KGOnPYya2qwhF9w4xK157EZZ/RqIxParohltZWU7h2T/VGjNRA=='

WHERE

LOGINUID = 'admin'

AND

PRINCIPAL_IS_DESCRIPTION = 'Admin';

This will reset the password to "VMware1234!", after which you login and change the password as needed.

Note: Take backup of RSA database before executing this