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Virtual Machine Snapshot process Locks at 99% and kills all VM connectivity

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Good Morning,

 

I utilise the VEEAM B&R tool to back-up my VMware enviroment, the back-up process nightly largely goes without issue but when backing up certain VM's on various differnet days (there is no pattern) the snapshot process locks at 99% and halts all network connectivity to that VM, i cant even console on to it.

 

The way i see it is :

 

1. VEEAM takes a snapshot of the VM.

2. VEEAM backs up the VM.

3. VEEMA removes the snapshot. (This is where it sits at 99% and looses network connectivity).

 

Now i understand that VEEAM is only an initiator and it only requests that vCenter takes a snapshot, I have spoken to VEEAM and provided them with VEEAM software logs and they can confirm that the issue isnt at their end.

 

Any help would be greatly appreciated, this issue is having an effect on downtime and i've tried pretty much everything i can think of.

 

Many Thanks,

 

San.


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