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vCenter 5.5 Appliance - Cannot see any AD users/groups after setting up SSO

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I am playing around with the vCenter 5.5 appliance (investigating whether it is feasible to move to the appliance from Windows hosted vCenter).  We are currently running vCenter 5.0, so I have no experience with SSO until now.  I successfully joined the vCenter appliance to AD (I can see the object in AD) and then I added our domain as a SSO source in vCenter.  I made sure to use a FQDN host name for the appliance as I saw a few issues with joining the domain if the host name was not in FQDN format.  When I configured SSO, I used "Active Directory (Integrated Windows Authentication)" and then "Use machine account" - which from what I understand, all that is needed is that I joint the appliance to the domain - which, as I stated, appears to be successfully joined to our domain.  When I added the domain to SSO, there were no errors and I see it in the list now.  Thus as far as I can tell, the setup for SSO was completely error free.

 

However, when I try to add resources from AD to vCenter (for example to add AD users/groups to the vCenter administrators group or to assign role permissions to objects in vCenter) the browse window for our domain just hangs,  In the web interface I see a little blue progress bar spinning for ever, and in the vSphere Windows GUI client, the browse window just hangs and I have to kill the process.

 

Did I miss some critical step in SSO setup for AD?  Am I not supposed to use "machine account"?

 

Any help is appreciated.

NK


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